How to use social media to engage with customers
Social media is, to a large extent, a global conversation. If you only use it to broadcast your marketing message, you are not using it correctly. After all, it is not an advertising medium, is it?
Have you noticed what happens to people who continually shout about their products / services within the likes of Facebook, Twitter and LinkedIn? What do you think of people who do this?
Within a normal conversation, you would listen, ask questions and respond to people, wouldn't you? I suggest that you do exactly the same within the social media communities you belong to.
Be quick to react
I know that you are busy. However, it only takes a moment to check @Connect within Twiiter, to see who is talking about you, asking you a question, etc. There are also numerous tools available to help you to manage multiple social media converations, inluding http://hootsuite.com (the "Social media dashboard") and http://marketmesuite.com ("Your social inbox").
Be useful
Or, to put it another way,...