How can I improve my listening skills?
How can I improve my listening skills? (And why would I want to?)
Great leaders and managers have effective listening skills. They know what is happening outside of their organisation, within their own business and within their customers company too.
A manager’s listening skills are key to team building, motivation, creating enthusiasm and mutual respect.
Through good listening skills you acquire information, enabling you to identify and clarify issues, make decisions, resolve conflict and be creative.
As some of you may know, I’m a member of Toastmasters International where we learn not only to speak well, but also to give feedback. We do this by writing down our feedback and standing up for 2-3 minutes and giving a precis of what went well and ideas for improvement. This truly focusses the mind on effective listening! Getting feedback from a great listener is incredibly motivating and confidence building. If you want to really improve your listening skills, I can think of few better places to...