New technology? What about the users?

Do we pay enough attention to managing change in the workplace? How readily does your workforce adapt to change? Even the most trusted of your employees might feel uncomfortable with any initiative to change their working practices.  They suspect that the changes will disrupt their daily routine.  After all, they are comfortable with what they know, what they do, and how they try to resolve problems.  Could the proposed changes undermine their role security? After all, they have become “experts” in massaging the existing systems. You won’t necessarily see an overt reaction: It is more likely to be expressed covertly in a passive and non-cooperative form, possibly as an increase in absences from work, or through a reluctance to hand over vital information. What possible reasons are there for this behaviour? Employees feel comfortable with the status quo and their usual routine. Some people become anxious with the challenge of learning new things. People don’t want to be bothered with learning all over again. They fear being...
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